Here to help
Mystie support.
Stuck on something other than a mystery?
Let’s get it sorted.
Help us understand the issue
Include your iPhone model, iOS version, Mystie app version, and what happened. For a case issue, tell us the case name and question number. A screenshot helps.
Please don’t send passwords, payment card details, or other sensitive information.
Quick answers
A few useful things.
My purchase isn’t showing up.
Make sure you’re signed in with the Apple Account used for the purchase. Open Mystie’s Detective Pass screen and select Restore. If access still hasn’t returned, email us with a description of the issue.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Select Mystie and choose Cancel Subscription. Deleting the app does not cancel a subscription.
Apple’s subscription guide ↗Can I request a refund?
For purchases billed by Apple, request a refund through Apple’s Report a Problem website. Apple reviews requests and determines eligibility.
Request a refund from Apple ↗The app isn’t working as expected.
Close and reopen Mystie, then check the App Store for an update. If the issue continues, contact us. Avoid deleting the app as a first step, since locally stored progress may be lost.
I have a privacy or data question.
Email fablekernel@gmail.com with your question or data request. Please share only the information needed to explain your request.
Read Mystie’s privacy policy ↗